Cancel/Refund

Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase:

Returns based on customers’ change of mind are not accepted, and extra costs will occur in situations below:

1.     Buyer’s obligation (Change of mind): Customer must pay the delivery fee and the expense will be deducted from the refund price (product exchange is unavailable).

2.     Seller’s obligation (product deficit, delivery mistake): Seller will pay the delivery fee.

Expenses that arise upon customers’ request will be confirmed through inquiries from our website’s “MyPage->1:1 inquiry or Q&A BOARD.”

Based on the stated reasons above, merchandise may be returned for full refund to our online store within 14 days of when the customer has first received the product (based on the tracking number).

-      If the return/refund is needed for consumer or seller’s reasons, one must post an inquiry with the merchandise’s picture, code and reason of refund on “MyPage->1:1 inquiry or Q&A BOARD.”

-      Item (s) must be returned in their unused, original condition, with all tags including security tags, attached and any special packaging and accessories included. Order invoice that has the customer’s name, website ID and order number must also be included when returned.

-      Refund/return will be processed upon customers’ request after successfully receiving the item in Korea

Returns that are impossible to process

1.     When merchandise has been damaged or lost due to customer’s negligence.

2.     When merchandise has lost its worth due to customers’ usage.

3.     When merchandise has not been returned in a 30-day period; having lost its value to re-sell the product.